Part Two of Review of Part One: The Control Theory Manager
Lead management is defined by Glasser as the key to successfully squeezing maximum productivity out of minions of workers but first defines boss management and why it really blows. It is entirely adversarial. However it works well for those who ascribe to Juran Management Systems. Fear is a considerable motivator under his framework. However Boss Management should be considered "Mutiny on the Bounty" Management .
"Mutiny on the Bounty" Management
1. Boss sets tasks/standards. Employees comply or suffer the keel-haulings of non-compliance.
2.Simon says, lemmings follow even if into the jaws of makos. No demonstration of task/opportunities to suggest better ways of cracking eggs or evading the makos.
3. Inspectors nose about the chum-ish results. Workers pile the white berries in the bottom of the basket or end up rolling around among the sharks grinning like jackals all the way to the pay window.
4. Resistance among workers is akin to mutiny in a thousand tiny ways. Attempting to squeeze quality out of stones leaves everyone with a really cheesy feeling and the boss floating around in a leaky dinghy waiting for his boss to yank his paintings off of the walls. Turning these leaders into viscious catberts and the followers into the geese Aunt Chloe chases around the barnyard in a never-ending cycle of all the way to "Who stole my offshore tax benefits because I could not find work onshore?" (for American expatriate readers).
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